Stakeholder Interviews

Stakeholder interviews are structured conversations with people who influence a product or service. They help uncover goals, priorities, constraints, and success measures that may not be obvious in documentation.

Key Concepts

• Perspective: Stakeholders often hold organizational knowledge or political context that users don’t.
• Alignment: Interviews surface where priorities match or conflict, creating space for alignment.
• Constraints: Stakeholders can point to policies, technical realities, or other hidden factors that will ultimately shape solutions.

Pluribus Expectations

Stakeholder interviews are often valuable when joining or standing up a new project. Approach interviews with curiosity and avoid letting one stakeholder’s view dominate the process. Capture what matters most to each stakeholder and look for patterns across conversations.