Delivery Methods

We align to modern best practices in building great digital products – borrowing from commercial or government. Our practices are in alignment with the Digital Services Playbook and 18f Methods - each of which are good additional resources.

Mission-Oriented Delivery

Mission-Oriented Delivery is our spin on tying together all the things that help us make great products - and most importantly, products that serve mission outcomes.

Our overarching method applies our capabilities to serve mission needs. We must:

• Understand the broader customer mission.
• Understand the specific mission outcomes we hope to drive in our contract, product, initiative, or feature.
• Define how we measure progress against those mission outcomes.
• Undergo problem discovery to understand the most impactful problem statement opportunities to drive those outcomes.
• Undergo solution discovery to determine the best solution to the problem.
• Use apply DevSecOps and human-centered design practices to build and operate the solution.
• Measure outcome metrics over time.

Pluribus Expectations

• Every employee should understand the basics of the Mission-Oriented Delivery and how their role plays a part.

• Every practitioner should understand the high-level priorities of the customer agency and division they support.

• Every Pluribus leader should be able to ensure we are properly aligning efforts to the mission need, and creating the right communication and collaboration paths to do so.